Shipping policy
Shipping Policy
All of our items are handmade and personalised to order. Please allow the following processing times before dispatch:
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Cake Toppers: Ready to ship within 7 working days
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Other Personalised Items: Ready to ship within 10 working days
We ship using Royal Mail or Evri (or another trusted courier, depending on the order size and destination). Tracking information will be provided where available.
Shipping Information
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Please ensure that all shipping details are correct at checkout. We cannot be held responsible for delays or missing parcels due to incorrect addresses.
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Once your order has been dispatched, we are not liable for delays caused by the courier, weather conditions, or other unforeseen circumstances. If your parcel is delayed or lost, we will support you in contacting the courier to help resolve the issue.
Urgent Orders
If you require your order urgently, please contact us before placing your order so we can confirm whether we are able to accommodate your request.