Terms and Condition

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

Terms and condition - Shipping

Please note we are not responsible for lost package by royal mail once it has been handed over to the courier. Our delivery times do not include production please read all the information on the item description before placing an order to ensure your item will arrive on time.

Returns & Cancellations

Our goods are personalised and made to order; under UK/EU law, this exempts them from the usual 14-day return policy. We won’t accept returns or exchanges once production has begun.

If you’d like to cancel or change your order, please notify us before production starts—typically once you’ve approved your design proof or we've begun manufacturing.

For damaged, faulty, or incorrect items, please contact us within 48 hours of delivery for a resolution.